Terms and Conditions and Return Policy

Terms & Conditions

1. Acceptance of Orders

The Company (Bitbetter). All orders received by the Company are subject to the following Terms and Conditions. No variation in these terms and conditions will be accepted and the Company reserves the right to refuse any order without providing a reason.

2. Pricing and Payment

All prices shown in the catalogue and online are INCLUDED (Vat); Vat will be applied at the current rate on all orders unless a valid Vat zero-rating form is received and authorised. Although every effort will be made to advance notice of price increases, the Company reserves the right to change prices and adjust invoices accordingly to the price ruling at the date of dispatch. We also reserve the right to correct clerical omissions and errors at any time. For Account customers, payment is to be received by the company within 30 days from the date of each and every invoice.

Customers without credit accounts are required to tender full payment with their order. Payments are accepted by Paypal, Visa or MasterCard and debit card.

3. Quotations

A Quotation by the company shall be valid only for the period stated and if no period is stated, for 30 days from the date of the quotation. A quotation does not constitute a binding contract until the Company has accepted the order by fulfilling the order.

4. Deliveries and Carriage*

The company will use reasonable endeavours to deliver each of the customers’ orders within the time agreed Standard delivery is to the reception desk and/or ground floor at the stated delivery address. It is the customer’s responsibility to inform the Company of any difficulties in delivering or specific requirements at the time of placing the order. The Company cannot accept responsibility for delivery problems resulting from the information supplied by the customer. Delivery is €5.00 to addresses within Ireland, Including Vat. For orders over €50 shipping is free Orders below €50 will incur a €5.00 (inc.VAT) small order handling charge. Postage and packaging for Northern Ireland, Scotland and offshore deliveries may vary.

Please check that deliveries are correct, undamaged and that the correct number of packages have been delivered before providing a signature. Any discrepancy or damage must be notified to Care Shop within seven working days.

. If you wish to place an order from abroad please contact us before purchasing, to arrange collection or onward delivery yourself. Without contact, your order will be cancelled.

*On occasion, there may be delays caused by operational constraints or circumstances beyond our control. During these times we reserve the right to extend the delivery timescales up to 5 working days.

5. Cancellation and Variation of Orders

The Company will endeavour to meet customers’ individual requirements but the company shall be under no obligation to accept cancellation or amendment to any order or any part of an order. Where the Company agrees such cancellation or amendment to an Order, it is on the understanding that a cancellation or amendment charge may be levied.

6. Warranty and Warranty Period

Goods are supplied according to the descriptions and specifications given in the Company catalogue or online. The Company gives no warranty and makes no representation as to the suitability of any goods for any particular purpose unless expressly given or made in the catalogue. Where goods are supplied with the benefit of a warranty, the warranty will only continue to apply providing correct operation, cleaning and handling has been in line with the manufacturer’s guidelines.

7. Retention of Title

All goods supplied by the Company remain Company property until such time as payment has cleared for the aforementioned goods. The risk in goods sold to the customer shall pass to the customer upon tender for delivery

8. Return of Goods

Goods are not supplied on a sale or return basis and the Company is under no obligation to accept goods for return unless goods prove to be faulty. If goods are accepted for return this is subject to the customer accepting the following procedure and conditions:

The Customer must notify the Company within 14 working days of receipt of goods, their intention to request a product return
Goods must be returned in their original condition and packaging
Goods will be collected by a courier authorised by the Company
Goods authorised and accepted by Care Shop for credit or return will incur a €10.00 handling charge
The Company is bound by the manufacturers terms and reserves the right to raise a 20% restocking charge

In the event that the customer no longer requires the goods, but the goods are not defective, the Company reserves the right to refuse the return of the goods at their absolute discretion.

The following category of goods will not be accepted for return:

Goods which are single use or body worn
Non-Catalogue product lines
Products ordered to the customer’s specification (these may be catalogue lines)
Goods damaged due to misuse or unauthorised repair
Opened/partly used goods or where the seals/labels have been removed
Goods damaged by fire, water or smoke

Customers are reminded that it is illegal to send contaminated goods through the post. The company reserves the right not to handle items that do not meet specific requirements.

9. Restriction & Exclusion of Liability

The customer must check at the time of delivery that products are correct and undamaged before providing a signature. If any products supplied by the Company prove on inspection at the time of delivery to be defective in material or manufacture the Company undertakes at its option to replace the same or refund to the Customer the price of the defective products.If any products supplied by the Company prove on inspection at the time of delivery to be defective in material or manufacture the Company undertakes at its option to replace the same or refund to the Customer the price of the defective products
Where the Company is liable to the Customer for any loss or damage suffered by the Customer in accordance with these Terms and Conditions, the Company’s liability will in no circumstances exceed the cost of replacement of the defective products or the price paid by the Customer for the defective products in question (whichever is lower) The Company shall not be liable for any loss of profit (whether direct or indirect or consequential), nor any indirect or consequential loss whatsoever suffered by the Customer, whether this loss arises from a breach of a duty in contract or in tort or in any other way, without limitation including any such loss arising from the Company’s negligence
The Company shall not be liable for any loss of profit (whether direct or indirect or consequential), nor any indirect or Shop Care Shop Terms and Conditions from the 1st July 2019 Page 03 consequential loss whatsoever suffered by the Customer, whether this loss arises from a breach of a duty in contract or in tort or in any other way, without limitation including any such loss arising from the Company’s negligence
Nothing in these Terms and Conditions seeks to limit or exclude the Company’s liability in any way for death or personal injury resulting from the negligence of the Company or its employees, nor does the Company seek to limit or exclude liability in circumstances of fraud. Nothing in these Terms and Conditions shall affect the statutory rights of a person dealing with the Company as a customer

10. Force Majeure

The Company shall not be liable for any loss or damage caused by circumstances beyond the Company’s control. Should any such event occur the Company may cancel or suspend this contract without incurring any liability for any loss or damage caused.

11. Proper Law

These terms and conditions and the rights and obligations of the parties to the contract shall be governed, interpreted and construed solely in accordance with the laws of England.

12. Colour Reproduction

Our designers take great care when publishing this catalogue; however, the limitations of printing may mean a slight variation in the colour shown.

13. Products

Every reasonable care has been taken to ensure that the descriptions are accurate, however, specifications may change. Sometimes product specifications from the manufacturer change. In such instances, we will do our best to offer you an alternative and will inform you at the time of ordering. All sizes and measurements are approximate but we do try to make sure they are as accurate as possible. On the rare occasion when there is an error in the catalogue, we will do our best to inform you at the time you order. Sometimes we may experience problems with the supply of certain products and may, therefore, provide a substitute of the same or better quality at the same price.

14. Use of Your Personal Information

We may use information about you as follows:

To fulfil our agreement with you, including administering any accounts, processing and obtaining payment.
To analyse and profile you’re shopping preferences (e.g. market, customer and product analysis) to enable us to review, develop and improve the products and services that we offer and enable us to provide you and other customers with relevant information through our marketing program. We may use your information to make decisions about you using computerised technology, for example, automatically selecting products or services that we think will interest you from the products we have. We may keep you informed of such products and services (including special offers, discounts, competitions and so on) by any of the following methods: email, telephone, post, fax or otherwise (including products and services of other companies and organisations) which we consider may be of interest to you.
To administer any prize draws or competitions you may enter.
We will not disclose or pass on your information to any 3rd party.

15. On-Line Ordering

The information provided on the BITBETTER Website is intended to be used only by the customer. The Company does not authorise the use of such information for any purpose other than your use as an immediate consumer and prohibits the use of this information for commercial purposes. Our on-line registration process requires you to submit a password which will you will need to access your account. You will be responsible for the security of this password. The Company will not be liable for any loss resulting from the misuse of your password. Orders placed on the internet shall be mere offers to purchase and shall not be accepted or binding upon the company until confirmed or acknowledged in writing by the company by means of invoice or statement confirming acceptance of your order or by dispatch of goods to you.

BITBETTER is a trading division of BITBETTER Registered office 122 Sandhills, Carlow R93C1H2, Ireland

Refund/Return Policy

Returns:

At Bitbetter Online Shop Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

Gift cards, opened and used products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund via email.
If you are approved, then your refund will be processed by BIT BETTER SHOP, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We do not refund any postal or courier cost.

Sale items:

Only regular priced items may be refunded – sale items cannot be refunded.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again and email.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank.

There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@bitbetter.ie

Exchanges:

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email with photo prove at info@bitbetter.ie and we will advise you how to proceed with your claim.

Shipping:

To return your product, you should mail your product to:

BITBETTER

122 Sandhills

R93C1H2

Carlow

co. Carlow

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping any item, you should consider using a trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item.

Enjoy Shopping with us!

BITBETTER SHOP

We post all orders same working day via Post or Courier.

Reviews

Customers will receive an invitation from CusRev (an independent third-party organization) to review orders to improve customer service

Cookie Policy Customer Reviews

Terms and Conditions

These terms and conditions applies to CUSTOMER REVIEWS LTD (Registered in England & Wales) 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ, Company No. 11364361 and companies and other organizations who installed and activated Customer Reviews for WooCommerce plugin.

Background

(A) Customer Reviews has skill, knowledge and expertise in the collation, presentation and analysis of consumer feedback, market research and reputation management, particularly in relation to businesses with a strong online presence.

(B) The Client operates a business in which customer email addresses are held and linked to a sale or other business transaction. Customer Reviews provides a plugin for collection of reviews and operates a website on which feedback can be displayed through which customers interact with the Client.

1 Consumer Details

1.1 You will provide us with the Consumer Details for all relevant transactions within a period of one month of the transaction date.

1.2 You will ensure that the Consumer Details are accurate and error free as far as is reasonably possible.

1.3 We will use the Consumer Details to send one email only asking for Feedback. We will not make further contact with any Consumer except:

1.3.1. with the previous written consent of you and/or the Consumer;

1.3.2. where details of that Consumer have been provided to us by a third party;

1.3.3. as required by law or by any court, tribunal or administrative body of competent jurisdiction; and/or

1.3.4. to inform the Consumer of a response you have made to his/her comments; and/or

1.3.5. for the purpose of satisfying our obligations under these Terms and Conditions.

2 Rights

All company names, brands and other company trademarks and the website belongs to either Customer Reviews or third parties and can only be used for business purposes after a preceding permission from us or third parties respectively. Rights to our free use of contributions are nontransferable, without time limit and with no territorial limits towards us, upon sending the contribution to us. The website’s content cannot be copied and displayed anywhere else on the internet.

3 Indemnity

Customers shall indemnify Customer Reviews against any loss or damage suffered or incurred by Customer Reviews as a result of any third-party claim (including any claim or allegation by any governmental authority) that:

(a) the use of any content provided by Customer infringes the intellectual property rights of a third party and/or violates applicable law or the Guidelines;

(b) Customer Reviews use of Consumer data in accordance with this Agreement is in breach of the Data Protection Requirements or any other applicable laws related to data privacy; or

(c) any email message sent or caused to be sent by Customer Reviews on behalf Customer violates any applicable law, rule or regulation.

Customer shall not bring any claim against Customer Reviews arising from or related to any User Content, including without limitation, any claim that the User Content is defamatory, offensive or otherwise harmful. Customer shall indemnify Customer Reviews against any loss or damage suffered or incurred by Customer Reviews as a result of any such claim, whether such claim is brought by Customer, any of Customer’s affiliates, or any of its or their officers, directors, employees, contractors, agents, shareholders, or other associated third parties.

4 Limitation of Liability

4.1 Neither party excludes any Loss in respect of personal injury or death, fraudulent misrepresentation or any other Loss that may not be lawfully excluded or limited under English law.

4.2 Neither party shall be liable for any loss of profits or revenues, loss of business opportunity, loss of goodwill or reputation, loss of data or any indirect, consequential or special Loss whatsoever.

5 Personal Information

Our processing of personal data is carried out according to the law of personal data. Users can contact us if they request information about what data that are processed about them or if they wish to have the information deleted or rectified. Furthermore, registered users can at any time withdraw their consent, which can happen by contacting support@cusrev.com. Withdrawal of consent will be considered as a request to be deleted as a user altogether.

We have initiated a number of technical and organizational arrangements to ensure that personal information that is being processed does not delete, disappear, deteriorate or gets into the hands of unauthorized parties.

Client agrees to comply with its obligations under EU Data Protection Directives as a data controller and any other legislation and/or binding regulations implementing or made pursuant to them (“Data Protection Requirements”).

When enabling the Review Collection Services, the Client is – in accordance with the Data Protection Requirements – regarded as a Data Controller of the Consumers’ personal data, which is provided to Customer Reviews. When Client uses the Review Collection Services Customer Reviews is regarded as the data processor. This entails that Customer Reviews shall only act by instructions from Client in regard to the provided personal data about the Consumers. It is the sole responsibility of Client to provide such instructions to Customer Reviews. Customer Reviews shall make the necessary security measures to comply with the obligations of a data processor, including ensuring that the information is not (i) accidentally or unlawfully destroyed, (ii) lost, altered or damaged, (iii) disclosed to or accessed by any unauthorized person, (iv) misused or (v) in other ways treated in violation of the Data Protection Requirements. On Client’s request, Customer Reviews will, in line with and to the extent provided for in the Data Protection Requirements, supply Client with sufficient information for Client to assure that the above-mentioned technical and organizational security measures have been made. All data collected and processed about Consumers after a verified copy of a review is published on Customer Reviews website (www.cusrev.com) are processed by Customer Reviews as a data controller.

Customer Reviews is not responsible for and assumes no liability for the Consumers’ conduct on or use of the Customer Reviews Service, including the content published by the Consumers (such content, “User Content”). Customer Reviews does not and cannot control or monitor the User Content and Customer Reviews does not endorse any User Content, nor does the opinions expressed in the User Content represent the opinions of Customer Reviews, its affiliates, or any of its or their officers, directors, employees, contractors or shareholders.

The Agreement shall not be regarded as an approval, endorsement or recommendation of Client, Client’s products or services by Customer Reviews. Client may not market itself or by other way give public declarations in conflict with the above.

Client’s use of the Customer Reviews Service must at all times comply with all applicable laws, rules and regulations. Client warrants to Customer Reviews that its use of the Customer Reviews Service will in no way cause Customer Reviews to violate any applicable laws, rules or regulations or to violate the privacy rights of any third party.

When writing a review your name and/or email address will still be visible to the company being reviewed via the client dashboard even if it is set to publish anonymously.

Personal information of customers who were invited to write a review but did not do it after three months from the date of the invitation will be automatically deleted from Customer Reviews database.

6 Disclaimer

Customer Reviews does not produce or publish contributions on the website. Customer Reviews cannot be held accountable for the reviews and comments made on the website. If you would like to remove or discuss an issue with the website, please email support@cusrev.com.

Customer Reviews accepts no responsibility for the accuracy or completeness of contributions published by registered users on the website, including contributions of technical, external or any other cause may be changed or deleted in connection with the publication on the website or the following.

Customer Reviews does not read through or edit contribution added to the website and can in no way be held responsible for the content of these contributions. Should the contributions contain links to third parties, Customer Reviews will accept no responsibility for the contents of the link in question.

Customer Reviews recommendations and reference to concrete companies, e-shops, etc. is only guiding and Customer Reviews can in no way be held responsible if the guiding recommendation turns out to be incorrect, misleading or similar.

Customer Reviews can in no case be made to compensate for use of the website or code, including loss of revenue, working loss, market interruptions, loss of goodwill or similar losses. Furthermore, Customer Reviews cannot be made to pay compensation or similar as a result of errors or downtime.

Customer Reviews reserves the right to revise these terms at any time, as well as the right to close the website as a result of own assessment and without warning.

We reserve the right to delete reviews that are solicited from external websites.

Reviews solicited outside of the Customer Reviews ecosystem may be flagged and moderated.